Shipping Policy
SHIPPING POLICY
Shipping Policy
Last updated: August 2026
At Double D Grace, we want your order to reach you safely and as smoothly as possible.
Order Processing
Orders are processed during our business days.
Please allow [2-3 business days] for your order to be processed before dispatch.
Once your order has been dispatched, you will receive a confirmation email with tracking information where tracking is available.
Delivery Times
Estimated delivery times are:
UK Standard Delivery: [5-7 business days]
UK Express Delivery: [2-3 business days]
Delivery times are estimates and may occasionally be affected by circumstances outside our control, including courier delays, adverse weather or other unforeseen circumstances.
Delivery Charges
Delivery charges are calculated and displayed at checkout before you complete your purchase.
Free delivery: We offer free delivery for all UK Orders.
Tracking Your Order
Where tracking is available, your tracking information will be sent to the email address provided at checkout.
Please allow some time for tracking information to update after your order has been dispatched.
Incorrect Delivery Information
Please ensure your delivery details are correct before completing your order.
If you provide an incorrect or incomplete address and the parcel is returned to us, additional delivery charges may apply before the order can be resent.
Delayed or Missing Orders
If your order has not arrived within the expected delivery timeframe, please contact us at:
Please include your order number so we can investigate the delivery with the relevant courier.
Damaged Orders
If your order arrives damaged, please contact us as soon as possible and provide photographs of the packaging and the item received.
We will review the issue and advise you on the appropriate next steps.