Privacy Policy
Privacy Policy
Last updated: August 2026
At Double D Grace (DDG), we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, place an order, contact us or otherwise interact with Double D Grace.
Information We Collect
Depending on how you interact with us, we may collect:
- Your name
- Email address
- Billing and delivery address
- Telephone number
- Order and transaction details
- Information you provide when contacting us
- Account information, if you create an account
- Website usage and device information, including IP address and browser information
- Marketing preferences
We only collect information that is reasonably necessary to provide our services and operate our website.
How We Use Your Information
We may use your information to:
- Process and fulfil your orders
- Arrange delivery
- Process payments
- Communicate with you about your orders
- Respond to enquiries and provide customer support
- Manage your customer account
- Improve our website, products and services
- Send marketing communications where you have given appropriate consent
- Detect and prevent fraud, misuse or security issues
- Meet our legal and regulatory obligations
Payments
Payments made through our website are processed through secure third-party payment providers. We do not normally have access to or store your full payment card details.
Sharing Your Information
We may share relevant information with trusted third parties where necessary to operate our business, including:
- Payment providers
- Delivery and courier providers
- Shopify and technology providers that support our online store
- Website, analytics and marketing service providers
- Professional advisers where necessary
- Government, regulatory or law enforcement authorities where legally required
We only share information where there is a legitimate reason to do so.
Cookies
Our website uses cookies and similar technologies to help the website function, remember preferences, understand how visitors use our website and, where applicable, support marketing activities.
Some cookies are essential for the website to operate. Where required, we will ask for your consent before using non-essential cookies.
How Long We Keep Your Information
We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, maintaining appropriate business records, resolving disputes and meeting legal, accounting and regulatory requirements.
Your Privacy Rights
Depending on the circumstances, you may have rights regarding your personal information, including the right to:
- Request access to the personal information we hold about you
- Ask us to correct inaccurate information
- Ask us to delete your information where applicable
- Object to certain uses of your information
- Ask us to restrict certain processing
- Withdraw consent where processing is based on consent
- Request a copy of certain information in a portable format
To exercise your rights or ask a privacy-related question, please contact us at:
Email: Olufunmialuko@yahoo.co.uk
Business: Double D Grace (DDG)
Address:UNIT 3, THE WILLOW CENTRE
KINGSDALE BUSINESS CENTRE
CHELMSFORD
ESSEX CM1 1PE
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website or legal requirements. Any updates will be posted on this page with the revised date.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at: