FAQ
Frequently Asked Questions
How do I place an order?
Simply browse our collections, select your favourite products and add them to your cart. Once you're ready, proceed to checkout and follow the steps to complete your order.
What payment methods do you accept?
We accept the secure payment methods available at checkout. Your available options will be displayed when placing your order.
How long will my order take to arrive?
Delivery times vary depending on your location and the delivery option selected at checkout. Please see our Shipping Policy for full details.
Can I track my order?
Yes. Where tracking is available, your tracking information will be provided once your order has been dispatched.
Can I return or exchange an item?
We accept returns in accordance with our return policy. Please review our Return Policy before sending an item back.
What if I receive a damaged or incorrect item?
We're sorry! Please contact us as soon as possible with your order details and clear photographs of the item received. We'll review the issue and advise you on the next steps.
Are the colours exactly as shown online?
We do our best to photograph our products as accurately as possible. However, colours may appear slightly different depending on lighting, photography and your device or screen settings.
How can I contact Double D Grace?
You can reach us through our Contact Us page. Our team will be happy to assist you with questions about products, orders or anything else you need help with.